{"id":31,"date":"2026-06-14T09:39:01","date_gmt":"2026-06-14T09:39:01","guid":{"rendered":"https:\/\/demo.alovio.org\/booknetic\/help\/"},"modified":"2026-06-14T09:39:01","modified_gmt":"2026-06-14T09:39:01","slug":"help","status":"publish","type":"page","link":"https:\/\/demo.alovio.org\/booknetic\/help\/","title":{"rendered":"Help Center"},"content":{"rendered":"\n<div class=\"bkntc-hc-public\">\n\n<link rel=\"stylesheet\" href=\"https:\/\/demo.alovio.org\/booknetic\/wp-content\/plugins\/booknetic-onboarding-saas\/assets\/backend\/css\/style.css?v=4.2.1&m=1781424174\">\n<link rel=\"stylesheet\" href=\"https:\/\/demo.alovio.org\/booknetic\/wp-content\/plugins\/booknetic-onboarding-saas\/assets\/backend\/css\/index.css?v=4.2.1&m=1781424174\">\n<link rel=\"stylesheet\" href=\"https:\/\/demo.alovio.org\/booknetic\/wp-content\/plugins\/booknetic-onboarding-saas\/assets\/backend\/css\/help-center.min.css?v=4.2.1&m=1781424174\">\n<link rel=\"stylesheet\" href=\"https:\/\/demo.alovio.org\/booknetic\/wp-content\/plugins\/booknetic-onboarding-saas\/assets\/frontend\/css\/shortcode-scope.css?v=4.2.1&m=1781424174\">\n\n<style>\n.bkntc-hc-public {\n    --primary-color: #006064;\n    --primary-color-hover: #006064cc;\n    --primary-color-back: #00606433;\n    --secondary-color: #00838F;\n    --secondary-color-hover: #00838Fcc;\n    --primary-color-rgb: 0,96,100;\n}\n<\/style>\n\n\n<script>\nvar helpCenterAjax = {\n    ajaxUrl: 'https:\/\/demo.alovio.org\/booknetic\/wp-admin\/admin-ajax.php',\n    nonce: '8686b38ece',\n    debugMode: false,\n    isPublicPage: true\n};\n\nvar helpCenterSecurity = {\n    nonce: '8686b38ece'\n};\n\nvar helpCenterI18n = {\n    search_suggestions: 'Search Suggestions',\n    popular_searches: 'Popular Searches',\n    view_all_results: 'View all results',\n    no_results_found: 'No results found',\n    no_results_for: 'We couldn\\'t find any results for',\n    check_spelling: 'Check your spelling and try again',\n    try_general_keywords: 'Try using more general keywords',\n    searching: 'Searching...',\n    processing: 'Processing...',\n    request_failed: 'Failed to process request',\n    error_generic: 'An error occurred',\n    topic_link_copied: 'Topic link copied to clipboard.',\n    popular_searches_load_error: 'Failed to load popular searches.',\n    search_request_failed: 'Search request failed. Please try again.',\n    uncategorized: 'Uncategorized',\n    zoom_in: 'Zoom In',\n    zoom_out: 'Zoom Out',\n    reset_zoom: 'Reset Zoom',\n    previous_image: 'Previous Image',\n    next_image: 'Next Image',\n    close: 'Close'\n};\n\nvar helpCenterDebugConfig = { enabled: false, i18n: {} };\n\n\/* AJAX routing: rename Booknetic 'action' to 'bkntc_action', inject WP action *\/\njQuery(function($) {\n    $.ajaxPrefilter(function(options, originalOptions) {\n        var d = originalOptions.data;\n        if (d && typeof d === 'object' && d.module === 'help-center-public') {\n            d.bkntc_action = d.action;\n            d.action = 'bkntc_hc_public';\n            options.data = $.param(d);\n        }\n    });\n});\n<\/script>\n\n<div class=\"container\">\n    <!-- Menu Links Header Section -->\n    <div class=\"menu-links-header\">\n        <div class=\"menu-particles\">\n            <span class=\"menu-particle\" style=\"width: 6px; height: 6px; top: 65%; left: 77%; animation-duration: 21s; animation-delay: 0s;\"><\/span><span class=\"menu-particle\" style=\"width: 8px; height: 8px; top: 77%; left: 39%; animation-duration: 15s; animation-delay: 0s;\"><\/span><span class=\"menu-particle\" style=\"width: 3px; height: 3px; top: 65%; left: 81%; animation-duration: 22s; animation-delay: 0s;\"><\/span><span class=\"menu-particle\" style=\"width: 6px; height: 6px; top: 52%; left: 64%; animation-duration: 25s; animation-delay: 4s;\"><\/span><span class=\"menu-particle\" style=\"width: 6px; height: 6px; top: 66%; left: 29%; animation-duration: 23s; animation-delay: 4s;\"><\/span>        <\/div>\n        <div class=\"menu-links-container\">\n                    <\/div>\n    <\/div>\n\n    <div class=\"hero hero-enhanced\">\n        <!-- Floating particles for animation -->\n        <div class=\"particles\">\n            <span class=\"particle\" style=\"width: 7px; height: 7px; top: 6%; left: 24%; animation-duration: 16s; animation-delay: 1s; background-color: rgba(255, 255, 255, 0.25); 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transform: rotate(98deg);\"><\/span><span class=\"particle\" style=\"width: 9px; height: 9px; top: 74%; left: 94%; animation-duration: 13s; animation-delay: 1s; background-color: rgba(255, 255, 255, 0.3); transform: rotate(102deg);\"><\/span><span class=\"particle\" style=\"width: 7px; height: 7px; top: 29%; left: 74%; animation-duration: 20s; animation-delay: 0s; background-color: rgba(255, 255, 255, 0.25); transform: rotate(59deg);\"><\/span><span class=\"particle\" style=\"width: 4px; height: 4px; top: 42%; left: 77%; animation-duration: 15s; animation-delay: 1s; background-color: rgba(255, 255, 255, 0.3); transform: rotate(171deg);\"><\/span><span class=\"particle\" style=\"width: 8px; height: 8px; top: 93%; left: 82%; animation-duration: 13s; animation-delay: 0s; background-color: rgba(255, 255, 255, 0.5); transform: rotate(104deg);\"><\/span><span class=\"particle\" style=\"width: 9px; height: 9px; top: 52%; left: 48%; animation-duration: 14s; animation-delay: 1s; background-color: rgba(255, 255, 255, 0.3); 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transform: rotate(140deg);\"><\/span><span class=\"particle\" style=\"width: 12px; height: 12px; top: 48%; left: 33%; animation-duration: 11s; animation-delay: 1s; background-color: rgba(255, 255, 255, 0.5); transform: rotate(135deg);\"><\/span><span class=\"particle\" style=\"width: 11px; height: 11px; top: 53%; left: 66%; animation-duration: 18s; animation-delay: 0s; background-color: rgba(255, 255, 255, 0.3); transform: rotate(49deg);\"><\/span><span class=\"particle\" style=\"width: 6px; height: 6px; top: 55%; left: 90%; animation-duration: 19s; animation-delay: 1s; background-color: rgba(255, 255, 255, 0.25); transform: rotate(108deg);\"><\/span><span class=\"particle\" style=\"width: 7px; height: 7px; top: 70%; left: 50%; animation-duration: 20s; animation-delay: 1s; background-color: rgba(255, 255, 255, 0.3); transform: rotate(150deg);\"><\/span><span class=\"particle\" style=\"width: 12px; height: 12px; top: 55%; left: 85%; animation-duration: 16s; animation-delay: 0s; background-color: rgba(255, 255, 255, 0.2); transform: rotate(132deg);\"><\/span><span class=\"particle\" style=\"width: 9px; height: 9px; top: 82%; left: 42%; animation-duration: 16s; animation-delay: 0s; background-color: rgba(255, 255, 255, 0.3); transform: rotate(46deg);\"><\/span><span class=\"particle\" style=\"width: 4px; height: 4px; top: 37%; left: 61%; animation-duration: 14s; animation-delay: 0s; background-color: rgba(255, 255, 255, 0.3); transform: rotate(81deg);\"><\/span><span class=\"particle\" style=\"width: 7px; height: 7px; top: 63%; left: 8%; animation-duration: 10s; animation-delay: 1s; background-color: rgba(255, 255, 255, 0.25); transform: rotate(58deg);\"><\/span><span class=\"particle\" style=\"width: 5px; height: 5px; top: 59%; left: 58%; animation-duration: 16s; animation-delay: 0s; background-color: rgba(255, 255, 255, 0.3); transform: rotate(139deg);\"><\/span><span class=\"particle\" style=\"width: 4px; height: 4px; top: 59%; left: 59%; animation-duration: 14s; animation-delay: 1s; background-color: rgba(255, 255, 255, 0.2); transform: rotate(91deg);\"><\/span>        <\/div>\n\n        <h1 class=\"hero-title\">How can we help?<\/h1>\n\n        <!-- Search Form \u2014 posts to same page -->\n        <form id=\"helpCenterSearchForm\" method=\"get\" action=\"https:\/\/demo.alovio.org\/booknetic\/help\/\">\n            <input type=\"hidden\" name=\"booknetic_hc\" value=\"1\">\n            <div class=\"search-container\">\n                <div class=\"search-box\">\n                    <input type=\"text\"\n                           id=\"helpSearchInput\"\n                           name=\"search\"\n                           placeholder=\"Search for help topics...\"\n                           value=\"\"\n                           autocomplete=\"off\"\n                           data-min-chars=\"2\"\n                           data-suggestions-url=\"https:\/\/demo.alovio.org\/booknetic\/wp-admin\/admin-ajax.php\">\n                    <button class=\"secondary-button-help\" type=\"submit\" aria-label=\"Search\">\n                        <i class=\"fas fa-search\" aria-hidden=\"true\"><\/i>\n                    <\/button>\n                <\/div>\n                <div class=\"autocomplete-suggestions\" style=\"display: none;\">\n                    <div class=\"search-results-header\">\n                        <h4>Suggestions<\/h4>\n                    <\/div>\n                    <div class=\"search-results-container\">\n                        <div class=\"loading\" style=\"display: none;\">\n                            <i class=\"fas fa-spinner fa-spin\"><\/i> Searching...                        <\/div>\n                        <div class=\"no-results\" style=\"display: none;\">\n                            No results found.                        <\/div>\n                        <div class=\"error\" style=\"display: none;\"><\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/form>\n\n                                <div class=\"hero-discovery-clean\">\n        \n                <div class=\"popular-topics-container hero-discovery-block\">\n            <div class=\"popular-topics-header\">\n                <span><i class=\"fas fa-bolt\"><\/i> Popular Topics<\/span>\n            <\/div>\n            <div class=\"popular-topics-list\">\n                                                        <a href=\"https:\/\/demo.alovio.org\/booknetic\/help\/?booknetic_hc=1&#038;topic=4\" class=\"popular-topic-link\">\n                        Viewing and managing appointments                    <\/a>\n                                                        <a href=\"https:\/\/demo.alovio.org\/booknetic\/help\/?booknetic_hc=1&#038;topic=5\" class=\"popular-topic-link\">\n                        Using the calendar view                    <\/a>\n                                                        <a href=\"https:\/\/demo.alovio.org\/booknetic\/help\/?booknetic_hc=1&#038;topic=1\" class=\"popular-topic-link\">\n                        How to create your first service                    <\/a>\n                                                        <a href=\"https:\/\/demo.alovio.org\/booknetic\/help\/?booknetic_hc=1&#038;topic=8\" class=\"popular-topic-link\">\n                        Editing your public booking page                    <\/a>\n                                                <\/div>\n        <\/div>\n        \n                    <div class=\"hero-quick-links hero-discovery-block\">\n                <span class=\"hero-quick-links-label\">Quick Access<\/span>\n                <div class=\"hero-quick-links-list\">\n                                                                    <a class=\"hero-quick-link-pill\" href=\"https:\/\/demo.alovio.org\/booknetic\/help\/?booknetic_hc=1&#038;category=1\">\n                            <i class=\"fas rocket\"><\/i>\n                            <span>Getting Started<\/span>\n                        <\/a>\n                                                                    <a class=\"hero-quick-link-pill\" href=\"https:\/\/demo.alovio.org\/booknetic\/help\/?booknetic_hc=1&#038;category=2\">\n                            <i class=\"fas calendar\"><\/i>\n                            <span>Managing Bookings<\/span>\n                        <\/a>\n                                                                    <a class=\"hero-quick-link-pill\" href=\"https:\/\/demo.alovio.org\/booknetic\/help\/?booknetic_hc=1&#038;category=3\">\n                            <i class=\"fas credit-card\"><\/i>\n                            <span>Payments &amp; Deposits<\/span>\n                        <\/a>\n                                                                    <a class=\"hero-quick-link-pill\" href=\"https:\/\/demo.alovio.org\/booknetic\/help\/?booknetic_hc=1&#038;category=4\">\n                            <i class=\"fas store\"><\/i>\n                            <span>Your Business Profile<\/span>\n                        <\/a>\n                                    <\/div>\n            <\/div>\n        \n                    <\/div>\n            <\/div>\n\n                <div class=\"hc-home-snapshot\">\n        <div class=\"hc-home-snapshot-heading\">\n            <div class=\"hc-home-snapshot-heading-main\">\n                <h3>Knowledge Base Overview<\/h3>\n                <p>Get a quick summary before diving into categories and articles.<\/p>\n            <\/div>\n            <span class=\"hc-overview-badge\"><i class=\"fas fa-layer-group\"><\/i> Structured<\/span>\n        <\/div>\n        <div class=\"hc-home-stats\">\n            <div class=\"hc-home-stat-card\">\n                <div class=\"stat-head\">\n                    <i class=\"fas fa-folder-open\"><\/i>\n                    <span class=\"stat-label\">Categories<\/span>\n                <\/div>\n                <strong class=\"stat-value\">4<\/strong>\n            <\/div>\n            <div class=\"hc-home-stat-card\">\n                <div class=\"stat-head\">\n                    <i class=\"fas fa-file-alt\"><\/i>\n                    <span class=\"stat-label\">Articles<\/span>\n                <\/div>\n                <strong class=\"stat-value\">8<\/strong>\n            <\/div>\n            <div class=\"hc-home-stat-card\">\n                <div class=\"stat-head\">\n                    <i class=\"fas fa-chart-line\"><\/i>\n                    <span class=\"stat-label\">Avg \/ Category<\/span>\n                <\/div>\n                <strong class=\"stat-value\">2.0<\/strong>\n            <\/div>\n            <div class=\"hc-home-stat-card\">\n                <div class=\"stat-head\">\n                    <i class=\"fas fa-crown\"><\/i>\n                    <span class=\"stat-label\">Top Category<\/span>\n                <\/div>\n                <strong class=\"stat-value stat-value-compact\">Getting Started<\/strong>\n                <small class=\"stat-note\">3 Topics<\/small>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"view-controls\">\n        <button class=\"view-switch\" data-view=\"grid\" title=\"Grid view\">\n            <i class=\"fas fa-th-large\"><\/i>\n        <\/button>\n        <button class=\"view-switch\" data-view=\"list\" title=\"List view\">\n            <i class=\"fas fa-list\"><\/i>\n        <\/button>\n    <\/div>\n    \n        <!-- Categories Grid Section -->\n    <div class=\"categories-list grid-view clean-premium-cards\">\n                    <div class=\"category-card\" onclick=\"window.location.href='https:\/\/demo.alovio.org\/booknetic\/help\/?booknetic_hc=1&#038;category=1'\">\n                <i class=\"fas rocket\"><\/i>\n                <div class=\"content\">\n                    <h2>Getting Started<\/h2>\n                    <p>Set up your booking site in minutes<\/p>\n                    <div class=\"topic-count\">\n                        3 Topics                    <\/div>\n                <\/div>\n            <\/div>\n                    <div class=\"category-card\" onclick=\"window.location.href='https:\/\/demo.alovio.org\/booknetic\/help\/?booknetic_hc=1&#038;category=2'\">\n                <i class=\"fas calendar\"><\/i>\n                <div class=\"content\">\n                    <h2>Managing Bookings<\/h2>\n                    <p>Appointments, calendar and customers<\/p>\n                    <div class=\"topic-count\">\n                        2 Topics                    <\/div>\n                <\/div>\n            <\/div>\n                    <div class=\"category-card\" onclick=\"window.location.href='https:\/\/demo.alovio.org\/booknetic\/help\/?booknetic_hc=1&#038;category=3'\">\n                <i class=\"fas credit-card\"><\/i>\n                <div class=\"content\">\n                    <h2>Payments &amp; Deposits<\/h2>\n                    <p>Gateways, deposits and invoices<\/p>\n                    <div class=\"topic-count\">\n                        2 Topics                    <\/div>\n                <\/div>\n            <\/div>\n                    <div class=\"category-card\" onclick=\"window.location.href='https:\/\/demo.alovio.org\/booknetic\/help\/?booknetic_hc=1&#038;category=4'\">\n                <i class=\"fas store\"><\/i>\n                <div class=\"content\">\n                    <h2>Your Business Profile<\/h2>\n                    <p>Services, staff and working hours<\/p>\n                    <div class=\"topic-count\">\n                        1 Topics                    <\/div>\n                <\/div>\n            <\/div>\n            <\/div>\n        \n    <!-- Live Chat Section (Full Width) -->\n            \n<\/div>\n\n<!-- Footer -->\n    <footer class=\"help-desk-footer\">\n        <div class=\"footer-content\">\n            <div class=\"footer-left\">\n                <p>All rights reserved.<\/p>\n            <\/div>\n            <div class=\"footer-center\">\n                <div class=\"footer-menu-links\">\n                    <a href=\"https:\/\/support.booknetic.com\" target=\"_blank\" class=\"footer-menu-link\">Contact Support<\/a>                <\/div>\n            <\/div>\n            <div class=\"footer-right\">\n                <div class=\"social-links\">\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/footer>\n    \n<\/div><!-- \/.bkntc-hc-public -->\n\n<script src=\"https:\/\/demo.alovio.org\/booknetic\/wp-content\/plugins\/booknetic-onboarding-saas\/assets\/backend\/js\/help-center\/security.js?v=4.2.1&m=1781424174\"><\/script>\n<script src=\"https:\/\/demo.alovio.org\/booknetic\/wp-content\/plugins\/booknetic-onboarding-saas\/assets\/backend\/js\/help-center\/core.js?v=4.2.1&m=1781424174\"><\/script>\n<script src=\"https:\/\/demo.alovio.org\/booknetic\/wp-content\/plugins\/booknetic-onboarding-saas\/assets\/backend\/js\/help-center\/hero-view.js?v=4.2.1&m=1781424174\"><\/script>\n<script src=\"https:\/\/demo.alovio.org\/booknetic\/wp-content\/plugins\/booknetic-onboarding-saas\/assets\/backend\/js\/help-center\/search.js?v=4.2.1&m=1781424174\"><\/script>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/demo.alovio.org\/booknetic\/wp-json\/wp\/v2\/pages\/31","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.alovio.org\/booknetic\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demo.alovio.org\/booknetic\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.alovio.org\/booknetic\/wp-json\/wp\/v2\/comments?post=31"}],"version-history":[{"count":0,"href":"https:\/\/demo.alovio.org\/booknetic\/wp-json\/wp\/v2\/pages\/31\/revisions"}],"wp:attachment":[{"href":"https:\/\/demo.alovio.org\/booknetic\/wp-json\/wp\/v2\/media?parent=31"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}